Safaricom prepay Internet bundles

PrePay Bundles

For Internet access anywhere anytime, Safaricom has an affordable PrePay Data solution for you. Our data bundles are tailor-made to suit every need; whether you are a light user or a heavy user, we have a suitable package for you.

Bundle	Price (Ksh)	Validity Period
4MB	5	7 Days
8MB	10	7 Days
16MB	20	7 Days
40MB	50	90 Days
80MB	100	90 Days
200MB	250	90 Days
500MB	500	90 Days
1.5GB	1000	120 Days
3GB	1999	180 Days
8GB	3999	180 Days
25GB	11499	180 Days

  To Activate the bundles:

• Direct top up *544*Voucher Pin#
• Third party top up *544*Voucher Pin* Mobile Number#
• Go to www.safaricom.com/bundles
• Send an SMS from your Safaricom mobile number with the price of the bundle to code 450. For example, to purchase a bundle of 500MB, send 500 to 450.
• You will receive an SMS informing you of the status of activation of the bundle. You will be able to use the service once you receive an SMS informing you that the bundle has been activated.

Note:

• These bundles are valid for duration of time either ninety (90) or one hundred and twenty (120) or one hundred and eighty (180) days as indicated in the table after which they expire.
• If the bundle expires, you will not be able to access or reactivate any data balance unless you activate another bundle before your old bundle expires. Any bundle that you activate before your old bundle expires will give you the opportunity to be able to use both the old balance and the newly activated bundle for the validity period of the newly activated bundle
• To renew the bundle, you will need to purchase through any method described above.
• You will not be able to buy data for use on a Partner Network.
• Once you exhaust your bundle, you will be charged the Safaricom published out of bundle rate for continued use.

FREQUENTLY ASKED QUESTIONS

What is an internet bundle?

An internet bundle is a tariff plan for internet access that is meant to lower your cost of accessing the internet.

How do I top up internet bundles using a scratch card?

Key in *544* followed by the 16 digit PIN number and # press the call or OK button and your internet bundle balance will automatically appear on the screen i.e. *544*1234567890123456#

You can also activate by sending an SMS with the scratch card PIN to 544

Is the 16 digit PIN the same one I use to top up airtime?

Yes, the PIN is the same, to top up airtime Key in *141* followed by the 16 digit PIN number and # press the call or OK button and your airtime balance will automatically appear on the screen i.e. *141*1234567890123456#

What are the data bundles which I can purchase directly from a scratch card?

Bundle	Scratch card Value	Validity Period
4MB	5	7days
8MB	10	7days
16MB	20	7days
40MB	50	90 Days
80MB	100	90 Days
200MB	250	90 Days
500MB	500	90 Days
1.5GB	1000	120 Days

What are the other available PrePay Internet Bundles?

Bundle	Price (Kshs)	Validity Period
3GB	1999	180 Days
8GB	3999	180 Days
25GB	11499	180 Days

What is the Validity period?

This is the time frame that you have to use the bundles, when this period elapses it means that any remaining bundles will have expired and will not be available for use.

Can I still activate bundles using the other existing methods like *450#, *544# and www.safaricom.com/bundles ? 

All the above methods will still be able to activate the internet bundles.

How do I check my internet bundle balance?

To check your internet bundle balance, SMS the word Balance to 450

You can also use the *544# menu and select check balance option

Is it possible to use the scratch cards to top up data bundle for another number?

Yes its possible and this can be done using the USSD or the SMS as per the third party procedure but one has to ensure that they are using the Access code of 544 as per below respectively

<Access code for recharge by USSD>*<Voucher PIN number>*<MSISDN of recharged subscriber

 *544*Voucher number*MSISDN#

 <Voucher PIN number>*<MSISDN of recharged subscriber>

2564856957895346*MSISDN

Can I be able to transfer bundle purchase through the card to a different number?

Bundle transfer or if you can call it Sambaza is not possible but you can be able to top up another number directly to access the bundles via the format given for third party top up.

Is it possible to activate more than once for the bundles that have a validity of 7 days ie.4MB, 8MB and 16MB?

Yes it’s possible. One is able to activate for the bundles more than once, but customer should note that the bundles will expire after 7days of purchase and this cannot be carried forward.

Will data top up using the scratch cards be successful, when there is no airtime on the top up number used?

Yes data bundle purchase will be successful. Subscriber does not need to have airtime for the data purchase to go through.

What circumstances can cause the data bundle purchase via the scratch card fail?

• When customer has Okoa Jahazi , balances for these will be deducted first thus bundle purchase will fail and balance if any will be topped up on airtime on the subscribers number
• When the line used is on pool status, purchase will fail
• When the wrong format is used for bundle purchase

I have an MTN Uganda sim card and I have been topping up normal airtime with Safaricom cards, can I be able to do bundle data top up using the same cards?

No, this is not possible, you can only be able to use the cards for the normal airtime top up using the procedure *148*Network id (in this case 1)*voucher pin#

The vouchers cannot be used with the MTN and Vodacom sim cards for data bundle purchase.

What is the difference between the daily bundles and the scratch card bundles that have validity of 7 days?

Once a customer subscribes for daily bundles, they have an automatic auto renewal every midnight unless the customer unsubscribes. They can use this bundle within 24 hours and cannot subscribe again within this time frame.

For the scratch card bundles, re-activation/ auto renewal is not automatic, one has to request by topping up the bundle scratch cards. It is possible to have subsequent purchases for these bundles within the 7day period.

If I have subscribed to daily bundles, can I activate using the scratch card bundles e.g. 16MB and if so, which one will be consumed first?

Yes you can subscribe for both. Daily bundles will be consumed first before the scratch card bundles of 16MB or any other.

What is the out of bundle charges for the daily and the scratch card bundles?

For daily bundles out of bundles charges is at a rate of Ksh 4 per MB and the scratch card bundle, charges for out of bundle is at a rate of Ksh 4 per MB.