Safaricom Modem help Centre

Frequently Asked Questions

How do I install my modem?
Plug in the modem into one of the USB ports located at the back or front of your desktop/laptop and the application will start automatically. Select yes and click on ‘next’ until the end.

How do I load airtime?
Click on Safaricom Broadband icon on your desktop, select messages, new message, type in the 16 digit scratch card PIN number and send to 141.

What is a data bundle?
A data bundle enables you to pay less per MB when browsing the Internet. Browsing without purchasing a bundle will cost you slightly more. 

How do I upgrade my modem?
To upgrade your modem, click on the following links:

How do I check balance or purchase a bundle from the new features of the upgraded modem?
Double click on Safaricom Broadband icon and select My PrePay Account.

Any other problem?
Send an email to with details of the problem or visit any Safaricom Retail Shop countrywide. 

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