PrePay Bundles
For Internet access anywhere anytime, Safaricom has an affordable
PrePay Data solution for you. Our data bundles are tailor-made to suit
every need; whether you are a light user or a heavy user, we have a
suitable package for you.
|
Bundle
|
Price (Ksh)
|
Validity Period
|
|
4MB
|
5
|
7 Days
|
|
8MB
|
10
|
7 Days
|
|
16MB
|
20
|
7 Days
|
|
40MB
|
50
|
90 Days
|
|
80MB
|
100
|
90 Days
|
|
200MB
|
250
|
90 Days
|
|
500MB
|
500
|
90 Days
|
|
1.5GB
|
1000
|
120 Days
|
|
3GB
|
1999
|
180 Days
|
|
8GB
|
3999
|
180 Days
|
|
25GB
|
11499
|
180 Days
|
To Activate the bundles:
- Direct top up *544*Voucher Pin#
- Third party top up *544*Voucher Pin* Mobile Number#
- Go to www.safaricom.com/bundles
- Send an SMS from your Safaricom mobile number with the price of the
bundle to code 450. For example, to purchase a bundle of 500MB, send 500
to 450.
- You will receive an SMS informing you of the status of activation of
the bundle. You will be able to use the service once you receive an SMS
informing you that the bundle has been activated.
Note:
- These bundles are valid for duration of time either ninety (90) or
one hundred and twenty (120) or one hundred and eighty (180) days as
indicated in the table after which they expire.
- If the bundle expires, you will not be able to access or reactivate
any data balance unless you activate another bundle before your old
bundle expires. Any bundle that you activate before your old bundle
expires will give you the opportunity to be able to use both the old
balance and the newly activated bundle for the validity period of the
newly activated bundle
- To renew the bundle, you will need to purchase through any method described above.
- You will not be able to buy data for use on a Partner Network.
- Once you exhaust your bundle, you will be charged the Safaricom published out of bundle rate for continued use.
FREQUENTLY ASKED QUESTIONS
What is an internet bundle?
An internet bundle is a tariff plan for internet access that is meant to lower your cost of accessing the internet.
How do I top up internet bundles using a scratch card?
Key in *544*
followed by the 16 digit PIN number and # press the call or OK button
and your internet bundle balance will automatically appear on the screen
i.e. *544*1234567890123456#
You can also activate by sending an SMS with the scratch card PIN to 544
Is the 16 digit PIN the same one I use to top up airtime?
Yes, the PIN is the
same, to top up airtime Key in *141* followed by the 16 digit PIN number
and # press the call or OK button and your airtime balance will
automatically appear on the screen i.e. *141*1234567890123456#
What are the data bundles which I can purchase directly from a scratch card?
Bundle
|
Scratch card Value
|
Validity Period
|
4MB
|
5
|
7days
|
8MB
|
10
|
7days
|
16MB
|
20
|
7days
|
40MB
|
50
|
90 Days
|
80MB
|
100
|
90 Days
|
200MB
|
250
|
90 Days
|
500MB
|
500
|
90 Days
|
1.5GB
|
1000
|
120 Days
|
What are the other available PrePay Internet Bundles?
Bundle
|
Price (Kshs)
|
Validity Period
|
3GB
|
1999
|
180 Days
|
8GB
|
3999
|
180 Days
|
25GB
|
11499
|
180 Days
|
What is the Validity period?
This is the time
frame that you have to use the bundles, when this period elapses it
means that any remaining bundles will have expired and will not be
available for use.
All the above methods will still be able to activate the internet bundles.
How do I check my internet bundle balance?
To check your internet bundle balance, SMS the word Balance to 450
You can also use the *544# menu and select check balance option
Is it possible to use the scratch cards to top up data bundle for another number?
Yes its possible and
this can be done using the USSD or the SMS as per the third party
procedure but one has to ensure that they are using the Access code of 544 as per below respectively
<Access code for recharge by USSD>*<Voucher PIN number>*<MSISDN of recharged subscriber
*544*Voucher number*MSISDN#
<Voucher PIN number>*<MSISDN of recharged subscriber>
2564856957895346*MSISDN
Can I be able to transfer bundle purchase through the card to a different number?
Bundle transfer or
if you can call it Sambaza is not possible but you can be able to top up
another number directly to access the bundles via the format given for
third party top up.
Is it possible to activate more than once for the bundles that have a validity of 7 days ie.4MB, 8MB and 16MB?
Yes it’s possible.
One is able to activate for the bundles more than once, but customer
should note that the bundles will expire after 7days of purchase and
this cannot be carried forward.
Will data top up using the scratch cards be successful, when there is no airtime on the top up number used?
Yes data bundle purchase will be successful. Subscriber does not need to have airtime for the data purchase to go through.
What circumstances can cause the data bundle purchase via the scratch card fail?
- When customer has Okoa Jahazi , balances for these will be deducted
first thus bundle purchase will fail and balance if any will be topped
up on airtime on the subscribers number
- When the line used is on pool status, purchase will fail
- When the wrong format is used for bundle purchase
I
have an MTN Uganda sim card and I have been topping up normal airtime
with Safaricom cards, can I be able to do bundle data top up using the
same cards?
No, this is not
possible, you can only be able to use the cards for the normal airtime
top up using the procedure *148*Network id (in this case 1)*voucher pin#
The vouchers cannot be used with the MTN and Vodacom sim cards for data bundle purchase.
What is the difference between the daily bundles and the scratch card bundles that have validity of 7 days?
Once a customer
subscribes for daily bundles, they have an automatic auto renewal every
midnight unless the customer unsubscribes. They can use this bundle
within 24 hours and cannot subscribe again within this time frame.
For the scratch card
bundles, re-activation/ auto renewal is not automatic, one has to
request by topping up the bundle scratch cards. It is possible to have
subsequent purchases for these bundles within the 7day period.
If
I have subscribed to daily bundles, can I activate using the scratch
card bundles e.g. 16MB and if so, which one will be consumed first?
Yes you can subscribe for both. Daily bundles will be consumed first before the scratch card bundles of 16MB or any other.
What is the out of bundle charges for the daily and the scratch card bundles?
For daily bundles
out of bundles charges is at a rate of Ksh 4 per MB and the scratch card
bundle, charges for out of bundle is at a rate of Ksh 4 per MB.
