Safaricom offers online support to its customers.Safaricom often uses social media such as facebook and twitter to answer their customers questions and offer solutions.They are always prompt in answering their customers questions online.If you have any issues you can contact them through any of the below links and have an online chat with one of their online customer care agents.
Safaricom Facebook contact
Name:
Safaricom Facebook contact
E-mail:
www.facebook.com/Safaricomltd
Safaricom Twitter
Name:
Safaricom Twitter
E-mail:
Twitter; @Safaricom_Care
Safaricom customer care online chat
How to contact safaricom customer care
Safaricom customer care offers support to its customers through social media,telephone and via email.Safaricom Customer Care,is always available and ready to assist you 24hrs, 7 days a week. For all your queries and support issues, contact the then through any of the safaricom customer care contacts below :-
Safaricom Facebook contact
Name:
Safaricom Facebook contact
E-mail:
www.facebook.com/Safaricomltd
Safaricom Twitter
Name:
Safaricom Twitter
E-mail:
Twitter; @Safaricom_Care
Postpaid/Advantage (Call 200)
Name:
Postpaid/Advantage (Call 200)
E-mail:
advantage@safaricom.co.ke
Phone:
+254722002200 (Chargeable)
Safaricom Limited
Name:
Safaricom Limited
Address:
P.O.BOX 46350-00100 NAIROBI
Phone:
+254204273272
Safaricom Business Support
Name:
Safaricom Business Support
E-mail:
business.support@safaricom.co.ke
Phone:
+254722002222
Prepaid Call (100)
Name:
Prepaid Call(100)
E-mail:
customercare@safaricom.co.ke
Phone:
+254722002100 (chargeable)
Safaricom Kenya Address
The address of Safaricom Kenya is Post office Box 66827, 00800 Nairobi, Kenya.
Safaricom Kenya Website
The Website of Safaricom Kenya iswww.safaricom.co.ke.
How to cancel an mpesa transaction
Safaricom has introduced a service where you can cancel a transaction if you notice that you have entered the wrong number before sending money.
Safaricom recently launched an additional functionality “Hakikisha” on the M-Pesa Menu in Kenya, which will enable subscribers to confirm a recipient’s name before completing an M-Pesa transaction. Hakikisha, which means “to ascertain, confirm, or verify” in Swahili, has been introduced to ensure customers no longer lose money as a result of erroneously entering the wrong numbers when transferring funds.
Here is how Hakikisha Works:Go to M-PESA > Send Money > Enter Phone Number > Enter Amount > Enter M-PESA PIN > OK to Send > You will get a notification with the intended recipient’s Name > To stop any wrong transaction, type ‘1’ and press send within 15 seconds.
Pressing cancel or dismiss or close will not cancel the transaction.The pop-up feature will also apply when customers are making payments to Lipa Na M-PESA (PayBill option) and agent withdrawals. M-PESA Agents will also benefit from the service when depositing funds to customer numbers. This new enhancement is as a result of improved system capability after migration of M-PESA servers to Kenya earlier this year.
Can one cancel a transaction ince its in progress?
Once a transaction is initiated unfortunately it cannot be cancelled.But you can reverse the transaction to get your money back.Check our post on how to reverse a wrong mpesa transaction
How to reverse money sent through safaricom Mpesa
We all make mistakes. Sending money to the wrong number or paying bill to the wrong paybill number are just some of the expensive mistakes one can make. Have you done that and is now wondering how to reverse Mpesa transaction? Relax, here's how:
How to reverse mpesa using sms
The quickest way is to initiate the reversal process is using the sms method.
You can:Sms the word ‘reverse’ to 234 or 100
Then forward the transaction sms received from M-PESA to the number 234
Wait for an sms about the reversal process
How to Reverse Mpesa Transaction via Phone
Call 234 immediately. The Mpesa customer care team will be able to assist you. The call is toll free though you might have to be a little patient to get through.
How to Reverse Mpesa Transaction via Facebook or Twitter
Go to Safaricom Kenya Facebook page and send your query. The team will help.For twitter go to Safaricom customer care Twitter handle and send out a tweet requesting their help.
How long does it take to reverse an mpesa transaction
Once you send an sms as illustrated above safaricom customer care will send you an sms that the reversal process has started.The process may take one hour to 24hrs but it shouldnt last more than 24hours.If you receive a message that the reversal process has started be assured your money will get back to you.
How to get safaricom unlimited internet 2016
Many people have been asking on how to get safaricom unlimited internet.Unfortunately safaricom stopped offering the unlimited bundles which they once introduced in the year 2011 by giving daily unlimited internet for ksh 200per day or ksh 3000per month.
Though safaricom scrapped off unlimited internet,they have however offered better and affordable packages than what they used to offer back in the day.
To get enjoy other safaricom internet offers dial *544#
How to get safaricom okoa internet bundles
Safaricom has introduced okoa internet bundles to allow you to enjoy being online when you have run out of airtime to buy internet bundles.
Keep on chatting and enjoying the internet anytime, anywhere with Okoa Bundles. It allows you, as a Prepay customer, to request for data bundles in advance and pay for them later.
To qualify for Okoa Bundles you need to have:
*.Used a similar amount of airtime to what you are requesting for in the previous week.
*.Your mobile number must have been active on Safaricom network for at least 6 months.
Don’t miss the online fun, dial*544*6#to Okoa Bundles.
How to get your safaricom mpesa statement
How to obtain your Mpesa statement for up to 1 year
In my case, I first dialed *234# and was presented with a number of options to choose from.
The options were listed as below:
1 Mpesa products
2 My Mpesa Information
3 Mpesa agent services
4 Merchant services
Under Mpesa product, I learned that one could even send money internationally, presumably to countries where Mpesa was supported. But one had to create a Safaricom universal pin and then select 1 to accept their terms and conditions.
I didn’t care to proceed because I was not interested in any of that stuff. After all, I only wanted to know if there was a way to view my Mpesa statement for the last 12 months or one year.
You can see from this article that most readers only wanted to discover ways of viewing their statement for the last 12 months.
Anyway, I proceeded to select the second option which would lead me to my Mpesa statement.
I should mention that Safaricom has structured those statements very well, and now you can receive your mini statement and full statement if you want to.
Mini statements are delivered on your phone like regular messages. Of course a mini statement will only reflect your transactions for the past few days or weeks.
I chose to select my mpesa statement for the last 12 years and the results shocked me when they were sent to my email inbox.
I had transacted a sum of nearly Ksh1,000,000 via Mpesa. But this is not of concern in this article.
So let me just say that once you dial *234#, you should be served with a few options that are self-explanatory.
You can even report a complaint to Safaricom via *234#. It makes your work easier just in case you happen to encounter a fraud through your Mpesa line.
But I must say that cases of sending money to the wrong users have significantly declined since they launched their Hakikishfeature. You cannot accidentally send money to the wrong number regardless of how drunk you are.
Signing up for your Mpesa statement
You can sign up through the method stated above. However, you will be required to supply information about your Kenyan ID, passport, Military ID, Diplomatic ID, or Alien ID.
You will also be required to give your email address in which Safaricom will send your monthly financial statement transacted via Mpesa.
Safaricom sends their Mpesa statements on the 4th of every month. When it arrives in your inbox, you will have to click on the email to open it. Then find the PDF document at the bottom of the email. Click on it. The document should request for your password. Enter the ID you used when registering for Mpesa statements. You should be able to see every bit of transaction you conducted via the platform. It’s that simple.
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